Effective Date: 8th February 2025
Welcome to Standard V Ltd (“we,” “us,” or “our”). By placing an order for our gap analysis services (“Services”), you (“User” or “you”) agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.
1. Service Description
Standard V Ltd provides documentation-only gap analysis services to assess whether a company’s internal documentation and procedures meet certain standards. The output is typically an Excel gap analysis template, with provisions for on-site audit recording for some standards.
2. User Obligations
- Payment: Users must pay for the Services in full before delivery.
- Accurate Information: Users must provide accurate and complete information necessary for the analysis.
- Lawful Use: Users agree to use the Services lawfully and in accordance with these Terms.
- Feedback: Feedback and communication of issues should be directed to support@standard-v.com.
3. Service Delivery
- Delivery Timeframe: The gap analysis will be delivered within 7 days from order.
- Delayed Delivery: If not delivered on time, you will be offered a full refund or the opportunity to wait for completion.
- Delivery Method: The analysis will be sent to the email address provided in the order, in Excel format.
4. Refund Policy
- No Refunds After Delivery: Services are non-refundable after delivery due to the nature of the work.
- Quality Assurance: If you are dissatisfied, please contact support for resolutions.
- Discretionary Refunds: Refunds or discounts are at the sole discretion of Standard V Ltd.
5. Confidentiality
- Definition: “Confidential Information” includes any non-public information provided by the User for the purpose of the analysis.
- Protection: We will protect Confidential Information using reasonable care and will not disclose it to third parties except as required by law.
- Exceptions: Confidentiality obligations do not apply to information that is publicly available, already in our possession, or received independently.
6. Limitation of Liability
- Limited Liability: Our liability is limited to the maximum cost of the Service you paid.
- No Warranties: We make no warranties regarding the accuracy or completeness of the analysis due to the complexity of the Services.
- Feedback Appreciated: While mistakes may occur, feedback is appreciated, but refunds or discounts are discretionary.
7. Intellectual Property
- Ownership: You retain ownership of any original materials you provide. We retain ownership of the gap analysis methodologies and templates.
- License: Upon full payment, we grant you a non-exclusive, non-transferable license to use the delivered analysis for your internal purposes.
- Restrictions: You may not distribute, resell, or disclose the analysis to third parties without our written consent.
8. Amendments to Terms
We may update these Terms periodically. Users should review the Terms before placing an order. Continued use of the Services constitutes acceptance of the updated Terms.
9. Dispute Resolution
- Initial Resolution: Please contact us at support@standard-v.com to resolve any disputes amicably.
- Governing Law: These Terms are governed by the laws of England and Wales.
- Jurisdiction: Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.
10. Customer Support
- Contact: Support is available via email at support@standard-v.com.
- Response Time: We aim to respond within 3 working days.
11. User Consent and Agreement
If you have any questions or need clarification, please contact us:
- Email: legal@standard-v.com
- Address: Standard V Ltd, Green Park Arlington, 5 Exeter Park Road, Bournemouth, BH2 5BD
- Company Name: Standard V Ltd
- Company Registration Number: 16273802
By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.